Refund Policy
10-Day Guarantee
We want you to love your purchase with us. However, if you are in some way disappointed with your purchase, if you are not satisfied with the quality of the Item or you have simply changed your mind, then please let us know you and we will provide you with a refund or exchange.
Our money-back guarantee is available for up to 10 days from the delivery date, and does not apply to sale items, custom jewelry, rough opal or rubbed opal that has been worked in any way. You may ask for a refund or exchange if an item is significantly different from what you purchased.
If you believe you are entitled to a refund or exchange, you must provide us with:
- Your full name and address
- The original order number
- The reason for claiming the refund or exchange
Returning Items to Us
If you wish to return an item, we recommend that you contact us as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.
We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
How to Return Items:
Please contact us prior to shipping your item back to us as valuable items such as opal, if not disclosed correctly, may be liable for customs duties and taxes including a non-refundable 10% surcharge.
Package the item/s in a shipping container that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, return to us in the original packaging.
Opalocity takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should add tracking and/or insurance. However, this is at your sole discretion, and Opalocity makes no representations or warranties in relation to the security of returned item/s.